Add a Shared Mailbox to Outlook: A Step-by-Step Guide

Effective communication is critical for the success of any organisation in today’s fast-paced world. Collaborative solutions, such as shared mailboxes, are essential for improving communication and increasing productivity. This comprehensive article will help you through the process of establishing a shared mailbox to Outlook step by step. But first, let’s define a shared mailbox and examine its advantages. So in this post you will learn how to Add a Shared Mailbox to Outlook.

Add a Shared Mailbox to Outlook: A Step-by-Step Guide

What is a Shared Mailbox and how to Add a Shared Mailbox to Outlook?

A shared mailbox is a centralized email address that multiple users can access, send, and receive emails from. Unlike a user mailbox, which is associated with an individual user, a shared mailbox is used by a group or a team, making it an excellent tool for departments, project teams, or customer support units. This shared communication platform facilitates efficient collaboration and ensures that crucial emails are not confined to individual inboxes.

Benefits of a Shared Mailbox:

  1. Enhanced Team Collaboration: A shared mailbox fosters seamless teamwork as all team members can access and respond to emails from a single address, avoiding duplication of efforts.
  2. Efficient Email Management: With a shared mailbox, designated team members can efficiently manage incoming emails, ensuring that every message is addressed promptly.
  3. Consistent Customer Support: Shared mailboxes are particularly beneficial for customer support teams, as they enable quick access to customer queries and allow multiple agents to respond, reducing response time.
  4. Access Control: Administrators can set permissions and control access levels to the shared mailbox, ensuring data security and preventing unauthorized access.

Difference between User and Shared Mailbox:

The primary difference between a user mailbox and a shared mailbox lies in their purpose and accessibility:

User Mailbox:

  • Associated with an individual user.
  • Requires login credentials for access.
  • Designed for personal use and private emails.
  • Ideal for individual employees who manage their emails separately.

Shared Mailbox:

  • Accessed by multiple users with shared login credentials.
  • Promotes collaboration and teamwork.
  • Dedicated to specific functions, projects, or departments.
  • Offers a collaborative platform for managing emails collectively.

After determining the benefits and drawbacks, let’s move on to the detailed directions for installing a shared mailbox to Outlook:

How to add a Shared Mailbox in Outlook: Step-by-Step Guide:

1. Obtain the Necessary Permissions Before adding the shared mailbox to Outlook, make sure you are authorised to access it. Normally, these permissions are given to specific users by the Exchange administrator.

  1. Open Outlook.
  2. Choose the File tab in the ribbon.
  3. Choose Account Settings, then select Account Settings from the menu.
  4. Select the Email tab.
  5. Make sure the correct account is highlighted, then choose Change.
  6. Choose More Settings > Advanced > Add.
  7. Type the shared email address, such as
  8. Choose OK > OK.
  9. Choose Next Finish > Close.

Step 2: Accessing the Shared Mailbox The shared mailbox should now appear in the left pane of Outlook, below your primary mailbox. You can expand or collapse it as needed.

Add a Shared Mailbox to Outlook: A Step-by-Step Guide

Step 3: Using the Shared Mailbox to Send Emails Click the “New Email” button to send an email from the shared mailbox. The “From” field should be visible in the new email window. Select the shared mailbox from the drop-down list by clicking on it.

Step 4: Managing Shared Mailbox Settings As a user with permission to access the shared mailbox, you can manage its settings through Outlook on the web or by using PowerShell commands your System admin can grant permision.


Finally, a shared mailbox is an essential tool for improving cooperation and email management within organisations. You can quickly add a shared mailbox to Outlook and enjoy the multiple benefits it provides by following the step-by-step approach provided above. Utilise this powerful communication tool to boost team productivity, deliver seamless customer service, and streamline email communication inside your organisation. You may improve your teamwork and productivity by using a shared mailbox.

Add a Shared Mailbox to Outlook: A Step-by-Step Guide

Discover more from Empowering Your Learning Journey

Subscribe to get the latest posts to your email.

Discover more from Empowering Your Learning Journey

Subscribe now to keep reading and get access to the full archive.

Continue reading

Scroll to Top