What is ITSM (Information Technology Service Management)?

IT service management, often known as ITSM, is essentially the process by which IT professionals manage the end-to-end delivery of IT services to clients. This comprises all of the processes and activities involved in designing, developing, delivering, and supporting IT services.

The premise that IT should be supplied as a service is central to ITSM. A common ITSM situation would entail requesting new gear, such as a laptop. You would submit your request via a portal, filling out a ticket with all pertinent details and initiating a repeating cycle. The ticket would then be routed to the IT team’s queue, where new requests are prioritised and resolved.

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