SLA stands for Service Level Agreement, a contract defining the level of service expected between a provider and customer.
Do You Know XLA Experience Level Agreement? Mastering in XLA, SLA, and KPI.
Introduction of XLA, SLA and KPI In the realm of service agreements and contracts, there are several terms that often come up, such as XLA (Experience Level Agreement), SLA (Service Level Agreement), and KPI (Key Performance Indicator). These terms might sound complex, but they are essential concepts that help define the quality of services provided […]
