In today’s fast-paced, digitally-driven world, customer service is no longer just a support function—it’s a critical differentiator that can make or break a business. Customers expect seamless, personalized, and efficient interactions across multiple channels, and companies are under increasing pressure to deliver. Enter Dynamics 365 Customer Service, a powerful, AI-driven solution designed to transform how businesses […]
Top 70 Dynamics 365 Interview Questions and Answers for 2025
Dynamics 365 is a comprehensive suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications developed by Microsoft. It integrates various business functions such as sales, customer service, finance, operations, and marketing into a unified platform, enabling organizations to streamline processes, enhance customer engagement, and drive data-driven decision-making. Built on the Power Platform, […]
